Frequently Asked Questions
How is the sign powered?
It runs on USB Type-C and is designed to stay plugged in for regular use. A built-in battery provides short-term backup during power outages, but it isn't meant for everyday cordless operation.
Does it come with a remote control?
No. The sign is controlled through a mobile app — the RGB color and brightness are all set in the app, so no remote is needed or included.
Can I change the LED colors?
Yes. The RGB lighting lets you customize colors to match your brand or preference, all from the app.
Is the brightness adjustable?
Yes. You can adjust brightness levels in the app for daytime or nighttime visibility.
How is it installed?
The sign includes strong double-sided 3M tape for easy mounting on glass doors or windows. Installation takes minutes.
Can both Open and Closed be displayed at the same time?
No. The sliding cover system shows only one message at a time for a clean appearance.
Is this sign for indoor or outdoor use?
Indoor use only.
What are the dimensions and weight?
The sign measures 19 x 2.5 x 1.5 inches and weighs 1.54 lb.
How long does production and shipping take?
This is a stock item. Production takes 1–2 business days, plus 2–6 business days for delivery. Free worldwide shipping, with tracking once it ships.
What is the return and warranty policy?
This sign is backed by a 2-year warranty covering manufacturing defects under normal use. As a non-custom stock item, it can be returned within 30 days if it's unused and in original condition. If it arrives with shipping damage, contact us within 48 hours of delivery; for a manufacturing defect, within 7 days of delivery. Include photos and we'll make it right.
What other storefront signage options do you offer for retail and restaurants?
Beyond LED Open/Closed signs, we make several other storefront products to drive walk-in traffic. Our A-Frame Sidewalk Sign with Changeable Letters is a fit for daily specials, menus, or promotions on the sidewalk — easy to update by hand and built for outdoor use. For a more permanent illuminated branding piece, our Custom Logo Neon Sign brings vibrant illuminated branding to your storefront window or interior wall. Or browse our complete custom business signs and storefront signage collection.