Shipping Policy
At Selegna Signs, every order is prepared with care and shipped with free worldwide delivery. Our products are designed in Los Angeles and made to order at our overseas production facility. Because most of our signage is custom-built for each customer, the timeline below is divided into a production stage (the time to make your sign) and a transit stage (the time to deliver it). Please read this policy in full before placing your order so you know what to expect.
Free Worldwide Shipping
We provide free standard shipping on all orders, to every country we serve, with no minimum purchase. Express delivery is already included as our standard service, so there is no separate rush or expedited option to purchase.
Production Time
Production time is the period during which your sign is manufactured, quality-checked, and packed. It begins after your order is confirmed (and, for quote-based products, after your design is approved) and varies by product type:
- Stock / ready-to-ship items: 1–2 business days
- Address signs (made to order): 6–8 business days
- Neon signs (made to order): 6–8 business days
- Business signs (made to order): 8–12 business days
For larger or bulk orders, production time scales with quantity. We’ll confirm a firm production estimate together with your quote.
Transit Time
Once your order leaves our facility, delivery times are:
- Stock / ready-to-ship items: 2–6 business days
- Made-to-order items: 7–14 business days
These windows are estimates. Actual delivery can vary with destination, customs processing, and courier conditions.
Customs and International Orders
Orders ship internationally from our overseas production facility. During export and customs clearance, your tracking may show little or no movement for several business days — this is a normal part of international shipping and does not mean your package is delayed or lost. Tracking updates typically resume once the shipment clears customs. Any import duties or local taxes, where applicable, are determined by your country and are the responsibility of the recipient.
Order Tracking
When your order ships, we’ll email you a shipping confirmation with a tracking number. Please allow 24–48 hours after dispatch for tracking to become active and begin showing movement.
Shipping Address
To help your order arrive without delay, please provide a complete and accurate street address along with a contact phone number for the courier. We are unable to deliver to P.O. boxes, so a physical street address is required. Selegna Signs is not responsible for delays or failed deliveries caused by an incomplete or incorrect address provided at checkout.
Changes and Cancellations
If you need to change or cancel your order, please contact us within 24 hours of placing it, before production begins. Once a custom item has entered production, it can no longer be changed or cancelled. See our Refund Policy for full details.
Lost or Delayed Packages
If your tracking hasn’t updated for an extended period, or your package is marked delivered but you can’t locate it, please contact our support team at support@selegnasigns.com and we’ll help track it down.
We want your Selegna Signs experience to be smooth from order to install. If you have any questions or a special shipping request, our team is glad to help at support@selegnasigns.com.