Can I customize the size of my address plaque?
Our plaques come in three standard sizes (16", 20", and 24"). While these sizes accommodate most needs, we currently do not offer custom sizing options.

What is the maximum number of characters I can include on my plaque?
The 16" model can accommodate up to 4 characters, and the 20" and 24" models can accommodate up to 6 characters.

Can I choose the font for my address numbers?
We offer a select range of font styles designed to complement our plaques' modern aesthetic.

How do I install my backlit house address plaque?
Each plaque requires hard wiring for power. We provide an installation kit and detailed instructions with every order. We recommend hiring a professional electrician for installation to ensure safety and optimal performance.

Are the LED lights in the plaque replaceable?
The LED lights are designed to last for many years and are not user-replaceable. If you experience any issues with the lighting, please contact our customer support for assistance.

Can I install the plaque myself?
While it is possible to mount the plaque yourself, the electrical or solar power connection should be completed by a qualified electrician to ensure safety and compliance with local building codes.

What is the difference between the 3000K warm white and 6500K cold white LED options?
The 3000K option emits a warmer, more yellow-toned light, while the 6500K option provides a cooler, bluish-toned light. Your choice can depend on personal preference or the existing outdoor lighting of your home.

Is the solar panel option efficient?
Yes, the solar panel is designed to efficiently charge during the day and power the LED lights at night. It comes with a dusk-to-dawn sensor, remote control, and dimmer for convenient operation.

How long is the warranty on the plaques?
We offer one year warranty that covers defects in materials and workmanship. Please contact us for detailed warranty information.

What is your return policy?
Customized items are generally not returnable due to the personalization. However, if there is an issue with your order due to our error, please contact us immediately to discuss a resolution.